FAQ

Supervision:

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All children must be always accompanied by a responsible adult. Adults are encouraged to monitor their children’s activities to ensure their safety.

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Age and Height Restrictions:

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Certain areas of the playground are designed for specific age groups. Please respect these restrictions to ensure the safety and comfort of all children.

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Footwear:

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Socks are mandatory for both children and adults in the play area. Socks are available for purchase in case you forgot.

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Health and Safety:

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If your child is feeling unwell or has had a fever within the last 24 hours, we kindly ask you to visit us another day for the health and safety of all our guests.

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Food and Drinks:

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Food and beverages are not allowed in the play areas. We have a designated dining area where snacks and drinks can be enjoyed. We kindly ask that you do not bring birthday cake/treats and/or decor during open play and private play hours.

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Cleanliness:

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Help us keep the playground clean and hygienic by using the trash bins provided.

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Personal Belongings:

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BoomKidz is not responsible for lost or stolen items. Please keep your valuables with you or leave them at home.

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Behavior:

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Respectful and friendly behavior is always expected. Aggressive behavior or bullying will not be tolerated. We reserve the right to remove any guests involved in such behavior from our facility without a refund .

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Play Equipment:

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Please use the play equipment as intended. Do not climb on the outside of play structures or use equipment in a manner that may cause harm.

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Emergency Procedures:

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In case of an emergency please let a staff member know.

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Open Play:

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No private parties/birthday parties or similar gatherings are allowed during open play hours.

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Coupons:

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Coupons and gift cards must be presented at the time of booking and will not be honored if presented thereafter.

 

 

Cancellation policy:

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Deposit is not refundable. We require a 14-day cancellation notice for the party. If notice is given less than 14 days prior to the party date, the customer will be liable for the FULL COST OF THE PARTY

 

Time of Arrival for the  Party:

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It is in your best interest, and the interest of other events that you arrive no earlier than 5-10 minutes prior to the start time. The party room is available for guests only after playtime.

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Duration of the Party:

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The total duration of the party is 2 hours (playtime and party room). It is your responsibility to make sure that all your guests leave in a timely fashion, so we can prepare for the next incoming party. In the event you exceed your allowed party time, there will be an additional charge in 15-minute increments.

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Food for Adults:

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Food for Adults is not included in the package. If you would like to provide food for adults, please ask for our catering menu.

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Stroller Policy:

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No strollers allowed inside the playground; however strollers allowed everywhere.

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Parking Lot:

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Our parking lot has a limited capacity and is first come first served. We can not guarantee space for all guests. 

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 If you have any other questions or concerns, please don’t hesitate to call  us and speak with one of our team member.